Spirit West Motor Carriage Frequently asked questions


If you don’t see an answer to your question here, please contact us, and one of our staff members will get back to you promptly with an answer.

Do I have the right to select the shop that will repair my vehicle?

It’s your car, your choice! We recommend you select a repair shop that will be an advocate for you, the vehicle owner, and that uses manufacturer recommended repair procedures and parts to assure the repairs are done based on your vehicle’s manufacturer-approved repair methodology.

How long will it take to repair my vehicle?

It is never easy to be without your vehicle, but we strive to make it as simple and hassle-free as possible. The repair time depends on several factors; the extent of damage, availability of parts and insurance approval all affect your repair time. Occasionally, unexpected delays, such as hidden damage, occur. We will give you an expected out-date, providing we do not run into any parts or supplement issues. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

What affects my estimate, and how do I get one?

There are many factors that can greatly affect estimated repair costs. Parts prices and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage that is not visible and may also need wheel alignment. Our expert staff will provide a thorough, accurate estimate after carefully examining your vehicle. In order for us to create an accurate estimate, simply go to our estimate page and fill out the form or call Spirit West Motor Carriage Auto Body Repair and we will assist you.

Where do I get my claim number?

Once you report your accident to your insurance company, you should be provided a claim number to easily track your claim. Write your claim number down and bring it in with you when you come in to begin the repair process. We will handle the insurance negotiations for you. If you do not have your claim number, contact your insurance representative, or we will contact them for you.

What is a “Direct Repair” Program shop, or DRP?

These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. For your convenience, when you use a preferred shop, the repair process is streamlined. You don’t have to be hassled with getting estimates. A preferred shop actually writes the estimate, orders the parts and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repair.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay my deductible to?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

If my vehicle frame is damaged; is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Today most cars are built using uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced. Spirit West is St. Louis’ uni-body specialist.

Can you match the paint color on my vehicle?

Yes. Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process and are so confident in our service Spirit West offers a paint match guarantee.

Can I get other service work done while my vehicle is in the shop?

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

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